Radio Marketing: Is It Still Relevant?

radio marketing

It’s easy to conclude that modern marketing is all about social media and guerilla marketing. Actually, this couldn’t be further from the truth. 

Radio marketing might have been around for almost 100 years, but that doesn’t mean its days are over. There are several reasons why any marketer should definitely include radio as part of their marketing strategy.

Let’s take a closer look at why it’s relevant, and how to crush it in this field.

The Massive Reach of Radio

According to the latest research by the Pew Research Center, 83% of Americans over 12 listen to radio on a given week. Online radio is also big, with 62% of adults surveyed listening in the last week.

Why Radio Reaches People

Terrestrial radio, broadcast to a local area using an AM or FM signal, still reaches people for several reasons.

The first is the daily commute. Millions of Americans spend time going to and from work listening to the radio each day. Many have it on when picking the kids up from school and running errands. 

There are also people who have the radio on the whole day while working. All this means that potentially millions of people hear the ad, and they don’t just hear it once. The longer they listen, the more times they hear it, and the greater the impact.

Many stations also broadcast over the internet, allowing them to reach wider audiences on the go. Listeners can download podcasts that include advertising content.

Radio Ads Reach the Target Audience

Radio is a highly segmented market. For example, in Cincinnati alone, people can access well over 50 different radio stations. 

These cover interests as wide-ranging as hip-hop, classic country, and adult contemporary. This might seem overwhelming, but it actually gives marketers an opportunity.

No marketer targets everyone with their product or message. This pre-segmented marketplace gives the marketer an advantage.

It allows the team to create custom radio advertising to reach the target audience. They can also target the ads at different times of the day to reach different people.

Reach All Sectors of Society

Radio listeners are made up of a nearly 50/50 split between men and women. Teens also tune in, with contemporary hit radio their most popular choice.

Radio remains popular across different ethnic groups. 98% of Black and Hispanic people listen to the radio each month.

This data goes to show that whatever demographic marketers are trying to reach, there’s a radio station out there serving them.

Reach Those Not Online

We may think everyone and his dog is online these days. But actually, 7% of Americans do not use the internet. This is pretty evenly balanced across men and women, and different ethnic groups.

The fact is, if a company’s advertising is online-only, they’re not reaching those people. They’re keeping up to date somehow, and many of them are probably accessing that info through radio.

Radio Ads Reach People Naturally

Everyone knows that radio includes advertisements. We’re used to them, and they blend naturally with the content. The fact that they sit naturally within the context of the medium gives marketers an opportunity.

A visual ad online is just begging to be fast-forwarded. Most people’s fingers are hovering over the skip ads button. Unless it’s amazing, they count every second until they can click ‘skip ad’.

With radio advertising, marketers have the upper hand. Spots are typically very brief, and the listener can’t fast forward them. They also sit naturally within the broadcast and are accepted.

They also sit alongside content that the audience enjoys. That might be the talk radio style of a particular DJ. For most listeners, it’s their preferred type of music, with Country music stations the most popular across the US.

This relaxed audience is perfect for marketers. They have a good idea of the demographic that is listening. Get the spot right and people will call or look up the website as soon as it ends.

Leverage DJ Relationship with Audience

Before the term influencer was a thing, there were radio DJs. Now marketers understand the power of a recommendation from a ‘trusted friend’ such as a celebrity. A popular radio DJ could be a powerful ally in a marketing campaign. 

They frequently drive conversation and are able to bring people around to their way of thinking. If they come on board as a celebrity endorser, they can give the brand a shot in the arm.

This is because word of mouth remains the most successful form of advertising out there. Although they may really be strangers to their audience, successful jocks make them feel they are their close friends. The messages they communicate have a real influence on their listeners.

Reaches the Online Market

The online radio segment gives marketers an opportunity. Listeners access online radio while actively engaging with a device. Whether this is a tablet, phone, or computer, they have a way of immediately responding by visiting a website or social media account.

Internet radio can also provide insights into the audience that traditional radio cannot.

Radio Works Alongside Other Media

Radio gives marketers an opportunity to consolidate the message they’re putting out on other platforms.

The company may have invested heavily in a TV or social media ad campaign. Could they complement this with a radio ad? Brands that harness this power of radio find a higher level of brand awareness.

Radio Marketing Offers Value for Money

Bang for buck matters to marketers. Radio advertising may not be the most expensive form, but it’s also not cheap. There are production costs to consider, and additionally the cost of airing the spot time and time again. 

Nielsen research again highlights the value for money radio provides. Store visits increased by 20% in those who heard radio ads and visits to the retailer’s website also shot up by 75%. 

This highlights the power of radio in bringing business to both traditional and online businesses. 

Return on Ad Spend

Return on ad spend shows how hard those marketing dollars are working for businesses. 

Here, the power of radio really shines through.

For fast food retailers, the return on ad spend was $3 for every $1. For department stores, it was £17 for every $1 spent, and for the home improvement sector, it was $9 for every $1 spent.

How to Make a Radio Ad

The expression ‘theatre of the mind’ is often used in connection with radio advertising. This represents the radio advertiser’s goal. To put together an advert that is so successful, the listener’s mind is fully engaged.

The mind is so entranced that the listener creates an imaginary scene in their mind. This then connects with their emotions and makes them much more likely to follow through. 

Script is King

In a radio ad, the marketer has between 30 and 60 seconds to connect with your audience. To make the impact they want, not a word of the script can be wasted. To make it stand out from the crowd, they need to deliver something memorable.

Their script gives them an opportunity to deliver their message in a crisp and clear way. Also, because of the highly segmented nature of radio, it also gives them a chance to target a very specific audience.

Humor can be effective, as long as it’s easy to understand and is not offensive. Whatever style they choose, make sure at the end there is no doubt what they are advertising and what they need to do next.

Consider a Jingle

This might sound corny but stay with us. 

A jingle can be highly effective because they stick in the mind. The more they’re repeated, the greater the impact. There’s a reason people still hum jingles from the nineties – because they work. 

If they get them right, they ensure that their ad is not just white noise that people filter out. Make it catchy, and people are happy to hear it.

Getting Production Right

Once the script is ready, the advertiser needs to work with a production team to nail the production. It’s about more than hiring an actor to read the script and adding a few bells and whistles.

A production team will help take the spot or jingle and set it apart from the crowd. If you skimp on this, the audience will be able to tell. 

Don’t stand out from the crowd by sounding amateurish. Stand out for the right reasons by making a spot that grabs their interest and holds it for the full time. 

Radio Marketing: It’s the Future

Radio marketing may have been around for 99 years, but it’s far from a thing of the past. Radio continues to engage consumers – from teens to seniors. Marketers ignore it at their peril – it’s a serious tool for every marketer out there.

Are you ready to make a radio ad? Make sure you’re working with the best.

Killerspots is the industry leader in radio ad production. We’ve created award-winning spots for an array of clients, and are ready and waiting to create your ad!

Click here to learn more about what we can do for your business.

Does Your Business Really Need On-Hold Messages?

on-hold messages

How good is your company’s phone etiquette?

It’s likely that customer service reps, people in sales, and account representatives are trained in the right way to speak with your customers. However, when was the last time you thought about your on-hold messaging? 

On-hold messages present a unique opportunity for education, information, and stellar customer interactions. The only problem is that very few businesses have come to realize this. 

When you’re striving to make the best customer experience possible, every interaction counts. Phone calls, website submissions, and newsletters may seem like small things, but they matter a lot to your customers and clients. 

It may seem like a small thing, but your on-hold messages have the power to completely transform the customer experience. Curious about how the right on-hold strategy can benefit your business? Read on to learn about the benefits of on-hold messages and tips around how to make yours count. 

The Benefits of On-Hold Messages 

There’s something about silence that seems to make people uncomfortable.  Think about the last time you had to call a company and you were put on hold. Chances are you didn’t sit in silence until someone was able to take your call. You may have heard music, special prompts, or tips while you waited. 

Those small interactions you experienced on-hold were actually doing a lot to set the right customer experience. You were a little engaged during the wait time, may have heard tips on how to make the most out of your call, and could have even learned a little about the company. 

It’s time for you to make the most out of your on-hold time. Here are just a few ways the right on-hold message can help your business and customers. 

Improve Call Retention 

Want to know about the true cost of silence? A poll showed that up to 70% of people on hold in silence end up hanging up. Even more jarring, a whopping 35% of those people never end up calling back. 

Silence doesn’t do anyone any good when they’re on hold. A completely silent call could lead people to think that they’ve been mistakenly disconnected while they wait. The silence could make people feel like they aren’t truly valued, and if you don’t seem to value their time how can they value your business?

Whether you go with soft music, informational messages, or something light-hearted, on-call messaging can help drastically improve your call retention numbers. Messages can help reassure people that they’re still on hold and that help will be on the way. 

Process Calls Faster 

Take a moment to ask your customer service representatives what tends to hold up the calls they’re on. We’re confident that many will mention just how long it can take for a customer to find all of their necessary information.

Think about how much faster calls would go if you knew that every person on the other line had their account number, most recent bill, or credit card on file in front of them. This is where an on-hold message can become incredibly helpful. 

Consider adding some preparatory information to your on-hold messaging. Give people a heads up so they know exactly what information they need to have on hand to make the call go faster. 

Your customer service representatives don’t want to spend extra time on a call, and neither do the people calling in. Give everyone what they need to succeed with some simple prompts in your on-hold messages. 

Create Sales Opportunities 

You may have some loyal customers, but how often do you think they go online or visit your social profiles to look up information about sales and products? Unless they’re set on making a purchase, it’s safe to assume that your products and services don’t come up much in their daily routine.

Don’t just view your call queue as a group of people that are waiting for help. They’re also a somewhat captive audience that is in a position to listen and learn. 

Leverage this time well by sharing important information about your company. Let them know about any exciting changes or new products coming through the pipeline. Promote upcoming events or the benefits of using your company.

Set the Right Tone 

You never know what to expect from a customer when they’re calling your business. They may have had a very long and frustrating day, and having to call your business to deal with a problem could be the last thing they want to do. This could be the 2nd or 3rd time they’re calling in, and they’re starting to feel angry. 

We can’t help ensure that everyone will be pleasant and cooperative once they reach your customer service rep, but you can help quell some negative feelings with the right on-hold message. 

Don’t underestimate how helpful hearing a calm and upbeat voice can be when you’re on a call. It can help cool down hot tempers and reset the mood. Music can have an equally calming effect on people. 

Your on-hold message can also help reset people’s focus and make them ready to deal with the matter at hand. Now your caller isn’t dwelling on their bad commute or their frustration, they’re focused on getting together their account information so they can get helped quickly. 

Answer Questions Before They’re Asked 

Are you going to be open during the upcoming holiday? Does your business require proof of vaccination before people can enter or is wearing a mask fine? Was there a service outage on the 25th, or were they just experiencing problems with their account? 

A lot of the people calling in for help have questions that can be easily answered without the help of a representative. Make everyone’s day a little easier by providing customers with some important information when they’re on hold. 

Talk to your customer service representatives about the questions they get asked the most when they talk to customers. Record hold messaging that answers their most pressing questions, and see how long it takes for customer satisfaction rates to go up and hold times to go down. 

Making the Most of Your On-Hold Time 

Now that you know about the array of benefits that come with having the right on-hold messaging, let’s talk about what to do with your on-hold time. 

There are a lot of different directions you can take your on-hold message in. Some like to keep things strictly informational, others want to focus more on promotion than education, and you may have some strong opinions about the use of music.

Regardless of where you stand, we have some tips that can help ensure that you make the most of your on-hold experience. 

Remember Your Brand 

It would be strange to hear crass jokes when you’re waiting to hear from your lawyer or doctor. On the flip side, it may be a little off-putting to hear a dull and clearly scripted message when you’re put on hold with your favorite vibrant salon. 

Don’t forget about your company’s overall brand and voice when you’re making your on-hold messages. Now isn’t the time to try something new with how you present yourself. Stay on brand when people are on hold and focus on creating the right experience. 

Think About Message Types 

If you want to make great on-hold messages for calls, you need to think about the entire process from start to finish. 

What will your customers hear the moment they call in? What happens if the lines are busy and you have to get a call back number or send them to voice mail? 

Think about these potential instances when you’re crafting your on-hold messages so you can account for the entire experience. See how different potential outcomes and goals can affect your messaging. 

Consider Educational Tips 

If you want to make a truly great customer experience, don’t just give your customers the help they need at the moment. Consider giving them information that can help them in the future. 

You can easily let your customers know that they can change certain features and make account upgrades in your app. Take things a step further and give them helpful bits of information related to your goods and services. 

Do you deal with automotive sales and repairs? Record some on-hold tips around how often they should get their oil changed or the right time to replace windshield wipers. Are you making on-hold messaging for a doctor’s office? Tell your callers the difference between a cold and flu and tips around nutrition.

Improve Your On-Hold Experience Today

Learning about the true power of on-hold messages have is the key to improving on the most important areas of your customer service. Give your most loyal customers and new callers the best experience possible by designing on-hold messages that can educate, inform, and even entertain! 

Are you ready to start thinking about your on-hold strategy? Do you have more questions about our other services? Whatever you need, make sure you reach out to us today so we can talk about how marketing and production can help your business.