9 Video Advertising Trends of 2019

Photo sign with human hands

Television commercials and traditional advertisements are becoming a thing of the past.

As the next generation of tech-focused consumers saturates the marketplace, keeping up with these advertising trends is important. You either adjust your strategies or you risk having to close your doors for good.

So, where are consumers getting their information these days?

90% have said that they discover new brands through YouTube ads. 80% of shoppers say that they tend to switch between online search and video when deciding what to buy.

Set yourself and your brand up for success by plugging into the “show don’t tell” mindset. Keep up with current trends in advertising and generate quality video for the greatest potential of return on ad spend.

Here are 9 advertising trends for 2019 to get you started!

1. Web-Based Video Content

Focusing on optimizing your advertisements for web users gives you great potential for organic traffic.

More than ever, people are leaving behind paid television programming to switch to web-based streaming entertainment.

Reach them here by providing high-level, professional videos that give the best view of your products or services.

2. Full-Funnel YouTube Advertising

One of the best features of video advertising is that it offers you the chance to cater to the full advertising funnel.

  • Reach your target customers at the brand awareness level with lighthearted, catchy videos.
  • Generate interest by showing them how much better or easier their lives will be with your product or service.
  • Compare your product with similar products to help answer questions they may have in the evaluation phase.
  • Get them committed to your product by offering incentives, guarantees, or support.
  • Finally, reel them in by offering special sales and deals at the purchase level.

By offering specialized content at each level, you will be optimizing this marketing strategy in full force.

Bonus: Take advantage of this structure by shooting all of your material at once. Tell your whole story and then chop it up and distribute it where it fits in the buyer’s journey.

3. Over-The-Top and In-Stream Advertising

OTT advertisements refer to those short, 5-15 second ads that play on streaming platforms that a viewer can’t skip.

This style of advertising allows you to lump viewers together into different groups so that you can target them based on their user profiles.

More and more people are switching to streaming alternatives for entertainment. Every platform requires the viewer to create an account or profile. This gives you access to their personalized data information like their region, age range, and viewing trends.

With over 70% of in-stream ad impressions on Facebook viewed to completion with the sound on, this is a valuable way to get your information out.

Additionally, you can control what sort of content shouldn’t be appearing alongside your ads. For example, if you’re running an ad to help people quit smoking, you won’t want a cigarette brand’s ad running alongside it.

4. Mobile-First Advertising Trends

Customers are more likely to shop online with their phones over any other means. It is vital that video advertising (and online shopping platforms) be compatible with this format.

Keep social media formatting in mind when producing video content. Many shoppers rely on clickable and shop-able social media ads. If you are showing them content, make sure they can click through to make their purchase, otherwise, you run the risk of losing them.

5. Customer-Made Content

Customers are more likely to trust the information or opinions of their peers on the Internet over those of a mega-corporation.

Take advantage of this by encouraging opinionated customers to share their experiences. This can be an actual video testimonial or a rave review they left on your site.

6. Influencer Content

Are you a new company or perhaps an established one looking to generate some positive feedback? Buy into social media influencers!

Depending on your product, this can be a powerful way to get your brand in front of a lot of people in a short amount of time.

For a current customer, you can offer them a gift card or free merchandise to introduce new products. Encourage them to focus on their continued business with you!

For new customers, focus on your brand and key products or services. Offer the influencer free product or services that they can review and explain.

Generally, it’s best to establish an agreement for how long your product review needs to stay on their platform. It’s also important to make sure they know you may use their images and video in your advertising campaigns.

7. Graphic or Animated Videos

Blend graphics, text, or animated characters in your video ads. This can be an easy way to tell a story for anew or online exclusive brand people may not have heard of yet.

Bring your blueprints or digital layouts to life in anticipation of a grand opening, use text or customer reviews to tell a story, or animate with generic characters to give viewers a chance to imagine themselves in their place. This creates a much more inclusive branding statement.

8. Cinemagraph Advertisements

Cinemagraphs are cool photo and video hybrid advertisements. Set the tone in your static advertisements by catching the viewer’s eye with some motion.

Some examples are a few strands of hair blowing in the wind, a single blinking streetlight, waves crashing on the sand, or sparks from a campfire.

Generally, a viewer will spend more time looking at a Cinemagraph ad than a photo because they want to see what else is moving. This means greater absorption of your messaging and higher potential for ROAS.

This advertising trend brings life and variety into your messaging, without distracting away from it.

9. Television Commercials

That’s right, television should still be on your radar folks! Don’t alienate or ignore your more traditional customers by forgetting to occasionally advertise on TV.

Think about the types of ads you are working on for the digital market and play to those trends for TV as well. Delight your viewer with ads that they won’t want to leave the room for or fast-forward through. Hit them right away with exciting content so they stick around for your messaging.

Where to Start

For newer, smaller, or more traditional companies, video advertising trends like these may be daunting.

But depending on your customers’ age, lifestyle, region, and shopping habits, video production could be a game-changer for your business! Learn more about your customers and decide what would be the most beneficial avenue to get them your information.

If you’re ready to get started on your video marketing strategy, contact us today.

7 Simple Tips to Create the Perfect On Hold Message

on hold message

Everyone hates being placed on-hold. Especially when time is short and your customers are busy. If you run a popular company but you care about your employees, you know the importance of an excellent on-hold message. 

Your on-hold message can be the difference between a hang-up and a customer that stays in it for the long haul. What’s more, on-hold customers present you a unique opportunity in today’s world– a highly engaged audience. 

Marketing experts fork out millions every year to target engaged audiences. But you’ve got an entire queue-full for free. That’s why we’re here to make sure you don’t mess up this incredible opportunity by presenting out top tips for engaging on-hold messages.

Want to know how to keep customers on the line, satisfied, and excited to engage with your business? Keep reading for the 7 things you need to create the perfect on-hold message every time. 

1. Start With a Greeting

To set the stage for your customer’s on-hold experience, you need the perfect greeting. Any good business greeting should include the business name. And if you have the right call-in software, you may also prefer personalizing the greeting to include the customer’s name. 

But many companies also enjoy creating short slogans to highlight their business expertise. 

For example, companies that are a local staple might mention how long they’ve been in business. Similarly, if your company has won awards for your products or services, you can mention it in your greeting. 

2. Set Your Customers’ Expectations

Once you’ve greeted your incoming caller, it’s time to let them know what to expect from the call-in experience. Are queues full and will there be wait time? If so, make sure to tell the customer how long they can expect to wait or even what number they are in line.

Does the customer have other options aside from speaking with a representative? Then it’s time to list those other options now. And one of those options should always be the next tip on our list: an FAQ on-hold message.

3. Offer FAQs to Save Time

One of the most useful options in your on-hold message is a list of frequently asked questions. Your customer’s question may be on this list, saving them from having to wait in a long queue just to discover the answer is more simple than they might’ve thought. 

Common FAQs include:

  • Company business hours
  • Business location or address
  • Your website

Including directions to your website is an excellent idea for companies that offer services that can also be done online. Is your customer calling to schedule an appointment? Direct them toward your website where they can set up a time online.

4. Make Wait Times Worthwhile

Once a customer is well-informed about their options, you may want to offer something useful to them. After all, the number 1 reason people hang up while on-hold is because they have better things to do than wait. Make their wait time worth it to avoid premature hang-ups.

Include details on upcoming promotions, sales, or exclusive offers. This may also be a good time to plug new services or products your customer may not be aware of. That way, your call-in customer will feel less like they’re wasting time and more like they’re getting something in return for waiting patiently. 

5. Educate While They Wait

While on-hold messages can be an excellent time to up-sell, don’t make your customers think it’s all about your business. Take the time to remind your customer you care with short educational content in your on-hold message. 

Gone are the days of playing boring and monotonous elevator music while they wait. Instead, customers want to be educated through your on-hold message. 

One of the best ways to do this is by offering little tips and tricks that pertain to your business or industry. For example, a credit card company might offer advice on how to improve credit scores or find the best deals on interest rates.

6. Remind Customers to Leave a Review, Like, or Comment

In today’s totally online world, a review can be one of the most valuable customer interactions for a business. Not to mention getting customers to engage with you online. These things build your social proof with prospective customers and go a long way to help improve your business’ visibility in the community you operate in.

But don’t just plug your social media pages and ask for a review full stop. Make sure to let customers know that you value their opinion. Use this time to also let them know if they’ve had a negative experience in the past, you’re more than happy to speak with them about it and resolve your negative feelings.

And when possible, offer customers something in return for leaving a review or following your social media accounts. For example, many companies offer future discounts or free items in exchange for a review on Google or another popular review platform. This will not only incentivize the process but it will also show your customers you really do value their opinion.

7. Be Gracious– Say Thank You

Just as you should never begin an on-hold message without a warm greeting, you should never end a customer’s experience with anything but profuse gratitude. No one likes wasting time on hold. But when you let your customers know you recognize their time sacrifice, they’re more likely to feel like waiting is worth it. 

Get a Custom On-Hold Message For Your Business

Searching for an affordable, custom on-hold message to start engaging customers at your business? Killerspots is here to help. Check out our On-hold Message Services and find out you can start improving customer satisfaction while on-hold today!